Privacy Policy
Last updated: October 20, 2026
This Privacy Policy explains how Flour & Vanilla ("we", "us"), operating Flourandvanilla at https://flourandvanilla.com, collects, uses and shares your personal information when you visit our site or buy our baking aprons, baker tees, kitchen tea towels and baker's mugs. It applies to customers in the United States.
Information we collect
Information you give us
- Your name and email address
- Your phone number, if you choose to provide it
- Billing and shipping addresses
- Order history with us
- Messages you send to our support team
Information collected automatically
- IP address, device type, browser and operating system
- Cookies and similar technologies
- How you use the site, such as pages viewed, products browsed and searches made
How we use your information
- To process, ship and track your orders and handle returns and refunds
- To answer your questions and provide customer support
- To send transactional emails, such as order confirmations and shipping updates
- To send marketing emails, if you have chosen to receive them
- To power product search on our site
- To understand how the site is used, improve it and measure our advertising
- To prevent fraud and protect the security of our site and customers
- To meet our legal obligations
Who we share information with
We share personal information only with the service providers we need to run the store:
- PayPal processes payments.
- DigitalOcean Spaces stores site files and images.
- OpenAI powers product search on our site.
- Telegram sends order notifications to our staff.
- Our email (SMTP) provider delivers transactional and marketing emails.
- Shipping carriers (USPS, UPS, FedEx and DHL) deliver your orders.
- Google Analytics and Google Ads use cookies for analytics and advertising.
Categories of personal information we disclose
| Category | Examples | Disclosed to |
|---|---|---|
| Identifiers | Name, email, phone number, shipping address | PayPal, our email provider, shipping carriers |
| Payment information | Payment details entered at checkout | PayPal |
| Commercial information | Products ordered, order history | PayPal, our email provider, Telegram |
| Internet activity | Pages viewed, device and browser data, cookies | Google Analytics, Google Ads |
| Search queries | Terms typed into our site search | OpenAI |
Sale and sharing of personal information
We do not sell your personal information for money. However, the advertising and analytics cookies used by Google Ads and Google Analytics may be considered "sharing" for cross-context behavioral advertising under the California Privacy Rights Act (CPRA) and similar US state laws. You can opt out on our Do Not Sell or Share My Personal Information page.
Your privacy rights
We extend the following rights to all customers in the United States:
- Right to know what personal information we collect, use and disclose
- Right to access a copy of your personal information
- Right to delete your personal information
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of your personal information
- Right to non-discrimination for exercising any of these rights
Depending on your state, you may also have the right to data portability and the right to opt out of targeted advertising and profiling.
How to submit a request
Email [email protected] with a subject line describing your request (for example, "Data Deletion Request"), or use the form below.
- Opt-out requests are handled as soon as possible and no later than 15 business days. They do not require identity verification or an account.
- Other requests (know, access, delete, correct) may require us to verify your identity. We respond within 45 days, and may extend this by another 45 days when needed, with notice to you.
- Authorized agents may submit a request on your behalf. We may ask for a signed permission from you.
Appeals
If we decline your request, you may appeal by emailing [email protected] with the subject line "Privacy Appeal". We will respond within 60 days. If you disagree with our decision, you may contact the Attorney General of your state.
Children's privacy
Our site is not directed to children. We do not sell or share the personal information of consumers under 16 without prior opt-in consent: consumers aged 13 to 15 may give that consent themselves, and consumers under 13 require consent from a parent or guardian.
Sensitive personal information
We do not collect or use sensitive personal information to infer characteristics about you. Payment details are handled by PayPal.
Marketing emails
Every marketing email includes an unsubscribe link. Unsubscribing does not stop transactional emails, such as order confirmations and shipping updates.
Data retention and security
We keep personal information only for as long as we need it to provide our services, meet legal obligations and resolve disputes. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version takes effect when it is posted on this page, with the date shown above.
Privacy contact
Flour & Vanilla (doing business as Flourandvanilla)
Address: 865 Rock Springs Rd, Jacksons Gap, AL 36861, United States
Email: [email protected]
Support hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
Website: https://flourandvanilla.com